Please review these Terms & Conditions carefully before booking a cleaning service or submitting a quote request with EcoShine Leeds Ltd. These terms explain the mutual commitments and operational standards governing our domestic, commercial, and specialist cleaning services across Leeds and West Yorkshire.
These Terms & Conditions govern all cleaning services provided by EcoShine Leeds Ltd (“EcoShine Leeds”, “we”, “us”, or “our”) to the customer (“you” or “the Client”). We provide domestic, commercial, and specialist cleaning services across Leeds and surrounding West Yorkshire communities.
By submitting a quote request, confirming a price estimate, or scheduling a cleaning appointment, you agree to these Terms & Conditions.
Online quotations, initial proposals, and telephone estimates are calculated based on the specifications supplied by the customer, including:
If upon arrival the property is found to differ materially from the information supplied (such as significantly larger dimensions, heavier-than-described soiling, additional rooms, or undisclosed specialist requirements), the final price may need to be adjusted.
Where reasonably practicable, our team will communicate any material price variation to the customer for agreement before additional chargeable work is undertaken.
To maintain dedicated schedules and fair allocation for our cleaning specialists:
24 Hours' Advance Notice Required
Customers should provide at least 24 hours' notice when cancelling or rescheduling a confirmed booking.
Where a cancellation or rescheduling request is made with less than 24 hours' notice, a reasonable late-cancellation charge may apply to compensate for reserved specialist time and incurred travel arrangements. Any such charge will be fair, proportionate, and reflective of actual costs incurred.
We do not operate automatic total forfeiture clauses. Mandatory statutory consumer rights and cancellation periods continue to apply where relevant under UK law.
The customer is responsible for facilitating safe and timely access to the property at the agreed scheduled appointment time. This includes:
EcoShine Leeds reserves the right to refuse or suspend service if the property presents a genuine health or safety hazard to our personnel.
If our cleaning specialists arrive at the scheduled location and cannot gain access:
All cleaning services are delivered with reasonable care, skill, and professional eco-friendly products. If you have any concerns regarding the completed service:
Preferred 24-Hour Reporting Window
We request that customers report any quality concerns within 24 hours of service completion to [email protected], including photographs and descriptions where helpful. This allows us to inspect and remedy the condition promptly.
Where appropriate, EcoShine Leeds will arrange a complimentary re-clean of the specific affected areas.
Statutory Note: The 24-hour reporting request is an operational guideline to enable fast resolution. It does not operate as a strict contractual bar to your statutory consumer remedies under the Consumer Rights Act 2015.
EcoShine Leeds maintains appropriate Public Liability Insurance for all cleaning operations:
Prices are quoted and payable in British Pounds (£ GBP). Invoices are generated upon service completion or in accordance with agreed commercial schedules. Customers are responsible for settling invoices by the stated due date via the accepted payment methods shown on the invoice. Any billing queries should be raised promptly with our customer care team.
Customers may request adjustments to their scheduled service package or additional add-on tasks. Service adjustments may alter the required duration and final pricing. Additional work should be mutually agreed upon before being carried out. EcoShine Leeds may decline requests that cannot safely or reasonably be accommodated within available staffing and schedules.
Neither party shall be held liable for failure or delay in performing obligations where such failure arises from events beyond reasonable control (such as severe adverse weather, road closures, civil emergencies, major utility outages, or severe public health restrictions). In such events, appointments will be rescheduled at the earliest mutually convenient opportunity without penalty.
These Terms & Conditions and any disputes arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply under UK law.
If you have any questions regarding these Terms & Conditions or our cleaning service policies, please contact us:
EcoShine Leeds Ltd
Customer Care & Legal Contact: [email protected]
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